VMware Skyline Health Check

For Skyline Log Assist, additional privileges are required to allow for remote support bundle collection. This article will detail the additional privileges required, and the steps to take to grant the additional privileges within each product.

VMware Skyline Frequently Asked Questions (55928)

https://kb.vmware.com/s/article/55928

SKyline Downloaded support bundle

How to download the support bundle for VMware Skyline Health Diagnostics

# Procedure
1. You can collect the log bundle from VMware Skyline Health Diagnostics UI by following steps :
a. Log in to VMware Skyline Health Diagnostics UI, navigate to SettingsHelp and Support
b. Click Collect SHD Bundle

2. Or in the absence of UI, from Photon VM console
a. SSH to the Photon VM with root user credentials and run shd-support
b. Navigate to Skyline log directory
    /opt/vmware-shd/vmware-shd/log
    Download the log bundle vmware-shd-support-YYYY-MM-DDThh_mm_ss.tgz from /opt/vmware-shd/vmware-shd/log

3. For any install issue, take the screenshot and collect the details from console.
4. Send an email to shd-support@vmware.comwith issue details, screenshots along with log bundle attached.

Configuring Auto Delete for Analysis Reports using Config File

In default configuration all the Analysis Reports are saved perpetually. You can configure automatic deletion of past reports after a fixed retention period.

Prerequisites

Verify that you have root user credentials for the OS where VMware Skyline Health Diagnostics is installed.
Verify that you can SSH to a VMware SHD Appliance/VM or open the VM Console from vSphere Client as root user
For more information about enabling the root user log in on Photon OS, see

https://vmware.github.io/Photon/assets/files/html/3.0/Photon_troubleshoot/permitting-root-login-with-ssh.html

(This step is not required for VMware SHD Appliance as by default root login via SSH is enabled)

# Procedure
1. Open VMware SHD Appliance/VM console using vCenter Server user interface or SSH
2. Login as the root user.
3. To change the current directory, run command cd /opt/vmware-shd/vmware-shd/app/apiserver/.
4. To back-up the current configuration file, run command cp vmware-shd.conf vmware-shd.conf.back.
5. To edit the configuration file using vim editor, run command vi vmware-shd.conf.
6. In vi editor, press the Insert key to switch to the edit mode.
7. Change the value for the field retention under [reports] section.
    This value must be entered as number and denotes days of retention
8. To save and exit the editor, press Esc key and type :wq.
9. To restart the services run command systemctl restart vmware-shd.

VMware Skyline

VMware Skyline Installation, Configuration and Operations Guide

VMware Skyline Documentation

VMware Skyline Log Assist Rights (59661)

VMware Skyline Frequently Asked Questions (55928)

SKyline Downloaded support bundle

Configuring Auto Delete for Analysis Reports using Config File